FAQS

Too often roof system problems are discovered after a leak or other serious damage occurs. To know whether your roof is ready for a professional’s input, inspect it regularly for cracked, warped or missing shingles, loose seams in membrane roofs, deteriorated flashing, excessive surface granules accumulating in gutters and downspouts, rusted metal, and rusted nail heads. The signs of roof damage may also present inside your home in the form of discolored ceilings, cracked paint, discolored plasterboard and peeling wallpaper. Exceptionally high heating or cooling bills may point to an issue with your roofing system as well.

Not necessarily. Leaks can result from flashings that have come loose or deteriorated, from a section of the roof system being damaged, or a variety of other fixable issues. In these cases, a repair may solve the problem. However, a complete roof system failure caused by improper material selection, improper installation or a roof system reaching the end of its expected life span is typically irreversible. Our estimators can do an on-site inspection to determine whether your leak warrants a repair or replacement.

For any type of shingled roof, metal roof, synthetic materials or walkable pavers, we only recommend complete removal of all existing roofing materials so we can inspect the foundational roof deck for any damage or necessary repairs before reroofing with all new materials. For certain types of membrane roofs without underlying structural issues, it may be possible to lay the new roofing material over the existing membrane, depending on the circumstances.

We do not recommend attempting a roofing repair yourself. Professional roofing contractors are trained to safely and efficiently repair or replace roof systems. You can damage your roof system by using improper roofing techniques and severely injure yourself in the process. Maintenance performed by home and building owners should be confined to inspecting roof systems during the fall and spring to check for cracked or curling shingles and cleaning gutters filled with dead leaves and other debris. If you must inspect your roof system yourself, use a firmly braced or tied-off ladder equipped with rubber safety feet. Wear rubber-soled shoes and stay on the ladder (and off the roof system), if possible. Maintenance performed by home and building owners should be confined to inspecting roof systems during the fall and spring to check for cracked or curling shingles and cleaning gutters filled with dead leaves and other debris. If you must inspect your roof system yourself, use a firmly braced or tied-off ladder equipped with rubber safety feet. Wear rubber-soled shoes and stay on the ladder (and off the roof system), if possible.

This depends on the condition of your current roof, the size and style of your building or home and, of course, weather and other conditions outside of our control. Prior to any work starting, we will plan out a project timeline and discuss possible delays including common weather issues for the season, any possible supply chain issues and current demand on our crew. While some repairs can be completed in a day, other reroofing projects or larger repairs can take days or weeks to complete.

Yes. While there will certainly be some disturbances to your daily life, you can continue to live in your home during the roofing repair or replacement process. We will work with you on timeline, work hours and access prior to the start of your project so that you can be prepared and can plan ahead.

We find that most customers can acquire financing with competitive rates through their banking institution. Home equity loans and lines of credit typically work best for home improvement projects, but each customer should choose the best financing option for their situation.

Every insurance company and every policy is different. For a simple repair, we may be able to provide an estimate over the phone. From there, you can file a claim with your insurance company. We will provide you with a detailed and professional invoice to submit with other required insurance paperwork. For more extensive repairs we may send an estimator out to take a look first. Armed with a written estimate, you can reach out to your insurance company first to see what may be covered under your policy.

If it is clear that your roof needs to be replaced, we will send an estimator out before providing any quotes on work or pricing. They will discuss options and budget before providing a written estimate for you to review along with your insurance representative. From there we will work with you and your insurer to replace the roof within the boundaries of what the policy allows.

Most new roof systems are designed to provide useful service for 20-30 years or longer, depending on the material. Actual roof system lifespan is determined by a number of factors including local climatic and environmental conditions, proper building and roof system design, adequate ventilation, material quality and suitability, proper installation and adequate roof maintenance. Note that roof material warranties may vary from 0 to 50 years and in some cases are even for the entire life of the roof, so the warranty you receive will depend greatly on the product and manufacturer you choose. Always pay close attention to your warranty to see what responsibilities and financial obligations manufacturers will assume if their products fail to reach their expected lifespan.

The price of a new roof system varies widely depending on such things as the size, height and configuration of the roof, the materials selected, labor costs, location, and even the time of year. To get a good idea for the range of what a new roof system should cost in your area, get three or four estimates from reputable contractors in your area. Keep in mind that price is only one factor and it must be balanced with the quality of the materials and workmanship. The good news is that there is a wide range of roofing products with different grades, styles and warranties, so a qualified roofing contractor can assist you in choosing something that works for your home and your budget.

When considering your roofing options, the following formula may help:

Total Cost (materials & labor) ÷ by Life Expectancy of Roof System (in years) = Annual Roofing Cost.

In most cases, a more expensive roof system will actually offer a lower annual roofing cost because it performs better, may require less maintenance and lasts longer.